Your computer will work for a moment, and then the process will be complete! You’ve now successfully cleared Firefox’s Cache.You’ll see a warning like the one below, but don’t stress! Go ahead and click ' Clear Now' at the bottom of the window.Click on the' Time Range to Clear' drop down menu and select 'Everything' – you’ll see it at the bottom of the menu.Your ' Recent History' menu should look like this: Select ' Cache' form the list, and uncheck anything else.You can do this by clicking on the down arrow next to it (if the arrow is point up, then the Details menu is already expanded – no need to do anything!) Make sure the ' Details menu' is expanded.This will open the recent history window. Press Ctrl + Shift + Delete if you are on a Windows computer, or Command + Shift + Delete if you’re on a Mac computer.

Finally, close and reopen your browser, then log back into your I Drive Safely account here. Select ' Cached images and files', and uncheck everything else. Under the “Basic” menu, you’ll see a checklist with 3 items: Browsing history, Cookies and other site data, and Cached images and files.ģ. Select “Menu” > “Settings” > “Advanced” > “Clear browsing data…“Ģ. Then, press “CTRL” + “Shift” + “Delete” keys in Windows or Linux, or “Command” + “Shift” + “Delete” keys on MacOS. From the “Menu” button in the upper-right corner of the Chrome window, choose “More Tools” > “Clear browsing data…“. It allows your browser to function more efficiently, and often helps to resolve any glitches you might be experiencing in the course.Ĭlick here for help on Chrome and click here for help on Firefox For Google Chrome: In everyday language, this means clearing out any temporary files that you’ve stored in your browser.

That didn’t do the trick? Time to clear your cache and cookies. Using a Windows computer? Press Ctrl + Shift + R.Still experiencing issues? Try a force refresh! Need to download Firefox? Check out this article.Need to download Google Chrome? Check out this article.Please note that I Drive Safely courses are not compatible with Safari. While Internet Explorer can get the job done, we find that our students have the best luck with these two browsers. You’ll have the best luck using Google Chrome or Mozilla Firefox on a computer, rather than a tablet or mobile device. Please follow the troubleshooting steps below in order to get your course back up and running.įirst, ensure that you are using a supported browser and device. Why am I receiving an error message about my age?.That way you only have one email in your inbox with a link to click on. Delete all of the password reset emails you have gotten from I Drive Safely and email yourself a new one.Search for the most recent password reset email you have received from I Drive Safely and click on the link in there.Clicking on an 'old' password reset link results in the error that your link is expired. You may have sent multiple password reset emails to yourself, and you need to click on the most recent link in order for it to work. I clicked the link in my email, but it’s expired.

If you purchased the course, and it's not recognizing your email, please do not create a new account! Reach out to us.

If neither of those steps worked, you'll need to contact our support team for help.

Try any other emails you may have accidentally signed up under, or that may have been auto filled on the device you were using to sign up.

Make sure you have not made any typos or mistakes while typing in your email.

If you receive an error message when you enter your email address saying that there is no account under this email address, follow these steps: There’s no account under this email address. If that’s the case, contact our support team and we will help you out. If you’re using a school email address, the email may be blocked by a firewall or spam blocker that prevents you from receiving our emails. If you don’t see it in your inbox, be sure to check your spam or junk folders. It is in your email somewhere! The email should come from I Drive Safely Support with a subject line “Password Reset Request”. I still haven’t received my password reset email. You’ll need to enter the email address you used to create your I Drive Safely account. If you can’t remember your password, click this link to send yourself a password reset link.

Idrive safely module 8